One AI control center for every interpretation modality

Why NEO?

NEO unifies what language service providers run in spreadsheets, email, phone, and chat. Each tenant runs a private LLM knowledge base alongside OpenAI for ops assist. The NEO AI assistant handles chat, email, WhatsApp, and IVR while SmartMatch scores vendors and mail-to-book converts inbound requests into confirmed assignments. Commercial depth includes a full rate engine with segment overrides, ZUGFeRD/XRechnung/DATEV German e-invoicing, claims and disputes, LiveKit meetings with glossary and teleprompter, cross-operator calendar, GDPR tooling, and 2FA — with full mobile apps for interpreters, clients, and vendors.

Private AI, shared ops

Isolated tenant LLM for agency terminology and workflows, plus OpenAI for Email2Book, NEO chat/voice, allocation assist, and meeting captions — operator-selectable models per tenant.

Omnichannel booking

IVR, WhatsApp Business, email mail-to-book, portals, and mobiles all create structured interpretation requests with SmartMatch vendor scoring and confirmation loops.

German finance compliance

ZUGFeRD / Factur-X (EN 16931) for client AR and vendor AP, XRechnung 3.0 XML, DATEV Buchungsstapel export, and optional Peppol submit — built for DACH public-sector and enterprise buyers.

Meeting intelligence

LiveKit video/audio meetings with uploadable glossary terms for live caption translation and an organizer teleprompter that queries uploaded documents mid-session.

Cross-operator safety

Global shared calendar with one busy status across operators so vendors are not double-booked; GDPR export/erasure, consent logging, RBAC, and TOTP 2FA protect every tenant.

Commercial precision

Rate structures with override rules at any segment (client, branch, vendor, language pair, job type), safety-net cron for stale rates, multi-currency/UOM, and a full claims & disputes loop.

Built for: Language service providers, public sector, interpreter agencies

Flagship capabilities

Production-ready LSP capabilities — AI booking, rates, German e-invoicing, LiveKit meetings, GDPR, and mobile apps.

Private tenant LLM + OpenAI

Isolated large-language-model knowledge base per agency plus cloud OpenAI paths for Email2Book, NEO chat & voice, smart vendor search, meeting translation, and ops tools — operators choose secure/private vs OpenAI models.

IVR, WhatsApp & mail-to-book

Flexible Sipgate IVR with branch/language flows; WhatsApp Business booking and updates; Email2Book (IMAP + Brevo) parses CREATE/STATUS/CANCEL/RESCHEDULE/CLAIM intents into confirmed interpretation requests.

SmartMatch vendor scoring

ML and analytics ranking by language pair, availability, geography, certification, performance history, response time, disputes, and no-shows — feeds allocation and NL smart search.

ZUGFeRD / XRechnung / DATEV e-invoicing

ZUGFeRD 2.1 / Factur-X EN 16931 PDFs with embedded CII XML for client and vendor invoices; pure XRechnung 3.0 XML with Leitweg-ID; DATEV SKR03/SKR04 Buchungsstapel CSV; optional Peppol Access Point submit.

Rate engine + overrides

Segmented rate structures (up to 10 typed segments) resolve base prices; override rules apply to vendor cost and client selling rates at any segment level; request-level PM overrides with audit trail; around-the-clock rate safety-net cron.

Claims & disputes

Closed-loop claims workflow from request through billing — vendor and client claim actions, attachments in DMS, dispute tracking, and invoice linkage for finance teams.

LiveKit meetings with glossary + teleprompter

Full LiveKit infrastructure for video/audio/instant/conference meetings. Upload glossary terms and abbreviations for live caption translation; organizers enable teleprompter with documents, goals, and AI document query mid-meeting.

Cross-operator calendar

One busy status across operators prevents inviting a vendor already booked elsewhere. Vendors set availability across all operators and instant online/offline per operator for rings; INT_REQ↔calendar sync + ICS.

Job-type catalogue

Full JOB_TYPE catalogue: ONSPOT, EXTERNAL, video instant/scheduled, phone and phone-conference variants, AI_CALL, SIMULTANEOUS — lookup-extensible and isolatable per client/branch.

Google Maps nearest vendor

Places, geocode, and Distance Matrix power nearest-vendor allocation and Email2Book venue geocoding from addresses or Maps URLs for EXTERNAL jobs.

GDPR & 2FA security

GDPR/DSGVO data export and erasure workflows, consent logging, trust center, tenant isolation, encrypted secrets, central RBAC matrix, and TOTP 2FA with backup codes on web and mobile.

Interpreter, client & vendor mobiles

Native iOS/Android apps for field interpreters (NEOLANG), client approvers, and vendor coordinators — requests, calendar, claims, LiveKit meetings, push, and CallKit/VoIP for vendors.

NEO AI assistant & portals

Omnichannel AI for chat, email, WhatsApp, IVR, and portal — booking, coordination, and status updates. Client, vendor, and interpreter self-service portals with document exchange.

Mass planning & urgent AI bridge

Bulk assignment for events and AI interpreter bridge modes for urgent public-sector cases — alongside on-site, OPI, VRI, and RSI workflows with session logs.

Roadmap

Planned capabilities, not live yet:

• Real-time AI interpreter — Low-latency speech-to-speech bridge for emergency and court-adjacent scenarios beyond current AI_CALL modes.
• Autonomous vendor negotiation — Agentic AI that confirms rates, travel, and availability without coordinator intervention.
• Cross-border compliance packs — Jurisdiction-specific audit packs beyond GDPR for sector certifications and authority reporting.
• Predictive demand forecasting — AI models that pre-position interpreters for known public events and seasonal peaks.

Frequently asked questions

What is NEO by Cloudberry?

NEO is an AI-powered interpretation and translation management SaaS with private tenant LLM, OpenAI assist, IVR, WhatsApp, email mail-to-book, SmartMatch, LiveKit meetings, German e-invoicing, and mobile apps for LSPs and public-sector teams. Live: https://neo.timsys.de

Does NEO have a private LLM and OpenAI?

Yes. Each tenant gets an isolated LLM knowledge base for agency terminology and workflows, plus OpenAI for Email2Book, chat/voice, allocation assist, and meeting captions — operators choose models per tenant.

Does NEO support German e-invoicing?

Yes. NEO issues ZUGFeRD / Factur-X (EN 16931) for client AR and vendor AP, downloads XRechnung 3.0 XML, exports DATEV Buchungsstapel, and can submit via Peppol Access Point.

What is SmartMatch?

SmartMatch ranks vendors by language pair, availability, geography, certifications, and performance analytics (response time, disputes, no-shows) to recommend the best interpreter for each request.

Do NEO meetings include glossary and teleprompter?

Yes. LiveKit meetings support uploaded glossary terms for live caption translation and an organizer teleprompter that queries uploaded documents, goals, and notes during the session.

How does mail-to-book work?

Clients keep using email. Email2Book parses inbound messages with AI, extracts job details, matches vendors via SmartMatch, and confirms bookings — with clarification loops when details are incomplete.

Is NEO GDPR-compliant with 2FA?

Yes. NEO includes GDPR export/erasure workflows, consent logging, tenant isolation, encrypted secrets, RBAC, and TOTP 2FA on web and mobile.

Which regions does NEO serve?

NEO is deployed for clients in Europe (Germany/DACH), the Middle East, Egypt, and the United States with German, English, and multi-language support.

What is an AI interpretation platform for language service providers?

An AI interpretation platform unifies booking, matching, telephony/IVR, WhatsApp, video remote interpretation, and billing for LSPs. NEO is Cloudberry’s multi-tenant SaaS for that stack: https://cloudberry-solutions.com/products/neo

Is there LSP management software with video remote interpretation?

Yes. NEO includes LiveKit video meetings with glossary and teleprompter, SmartMatch vendor scoring, mail-to-book, and interpreter/client/vendor mobile apps. Product page: https://cloudberry-solutions.com/products/neo

Guides for NEO

• Interpreter management software for language service providers — Run an interpreting agency on one platform: AI booking from email, WhatsApp and phone, SmartMatch vendor scoring, rates, claims, XRechnung and video.